Showing posts with label phones. Show all posts
Showing posts with label phones. Show all posts

Thursday, March 29, 2012

Google's Android Revenue is Still Difficult to Determine

Google develops the Android operating system and gives it away for free as an open source project. Manufacturers have to meet certain standards in order to get the official Google apps like GMail and the Google Play store (formerly Android Marketplace), but those standards don't involve fees.

Google makes money via taking a cut of paid apps and running an advertising platform that developers can use. According to documents that have come out thanks to Oracle's lawsuit against Google, from 2009-11 Android made $543 million for the company that develops it. The Guardian estimates based on the rough numbers of activations Google has released that it comes out to a little over $10 per device. By comparison, Microsoft makes at least $5 per device on 70% over Androids out there thanks to patent royalties.

So is Android a business failure? It's still difficult to say even when you compare that $543 million over three years to the $38 billion of revenue the company brought in during 2011 alone (and consider that it's probably not the full amount of direct revenue anyway).

Google is not like most companies. It doesn't make most of its money by producing products and services and then selling them for more than they cost to make. It is perfectly content to pour money into products that it doesn't charge for so long as it can collect information about users and their habits and sometimes serve ads on them. It then uses that information to tune its advertising algorithms, the real core of the company. Serving up the most relevant ads possible to its users increases the likelihood of people clicking on them, which then maximizes revenue on the ads.

Android is a both an offensive and defensive play for the company. It's offensive in that Google can get information about users to use in its ad algorithms on top of the app and ad income. It's also a defensive play because Google wants to make sure there's a major mobile OS out there that won't shut out its services.

Google bought Android in 2005, well before the iPhone in a time when Windows Mobile was rapidly growing in the smartphone space. Google probably could envision a future where Windows Mobile dominated smartphones like regular Windows did on PCs, and the default search setting on there would be Microsoft's competing search engine. With mobile the future of computing, such a future would hurt Google's growth prospects drastically.

Windows Mobile obviously tanked and Windows Phone 7 is out there to replace it, but Apple is the big rival on mobile now. Apple does use Google Maps in iOS, but that may not last for too much longer. It also uses Google as the default search engine in Mobile Safari, but there's no guarantee that will last. It was even rumored heavily a couple years ago that Bing would replace Google as the search default.

I really wonder how long a play Android is for Google. I really think the company has already shown us what it wants the future of computing to be with Chrome OS: everything is on the web where Google can track users and serve up ads. If everything does become a web page or app, it doesn't matter which hardware or OS you use because Google could still track and serve ads to everyone. That vision can't come to fruition yet because web technologies can't match the functionality or speed of native code yet, so the company must develop Android in the meantime.

In any event, Android may have indirectly provided the company more revenue than was reported in the court documents thanks to information from tracked Android users helping to hone the ad algorithms. It might also have kept the company from losing revenue. RIM's Blackberry would probably be No. 2 behind iOS absent Android and, for instance, the Blackberry Bold I have for work has Bing as the default search provider.

Google is probably content not to include such considerations when it comes to how much it might have to pay to Oracle in royalties for Java patents, but it does go into the consideration for the value proposition of Android to the company. Because Android provides some sense of security for the company's core business in the fast-changing and uncertain mobile computing market, its value to Google cannot be distilled down to a single number.

Thursday, March 22, 2012

Two Reasons a 4.6-Inch iPhone is Unlikely

Reuters has picked up a story about how there supposedly will be a 4.6-inch iPhone coming out this year. It attributes the rumor to a South Korean publication called the Maeli Business Newspaper, which itself heard this from an "unnamed industry source". Nothing like third-hand information to get everyone going on a Thursday.

The kernel of truth to this that makes it worth considering is that the South Korea-based Samsung is the supplier for the third-gen iPad Retina displays. It's a major supplier of components to Apple, so there are, in fact, some people in South Korea who are familiar with Apple's future roadmap.

There are two big reasons why I am very skeptical of this rumor. One is complicated, while the other is simple.

Let's start with the complicated one. The iPhone screen has always used a 3:2 aspect ratio, first at 480x320 and then at 960x640. The reason why Apple used the same ratio when going to a Retina display is that it wouldn't require developers to re-code their apps. Everything would just scale up 2X, and that would do nicely until developers double the size of all of their raster image resources.

Using a different aspect ratio for the screen would have added a lot of headaches for developers as the layout would have to be tweaked. That is part of the fragmentation problem with Android; it's not just about a wide range of OS versions in the wild but also different screen sizes. The screen dimensions matter greatly when all apps are full-screen apps. Apple took the same tack with the third-gen iPad's Retina display, as it is double the resolution of the first two iPads' displays.

When Apple introduced the "Retina display" term for the iPhone 4, it claimed that for the distance that phones are typically held from the eye, the screen must have 300ppi to qualify for the "Retina" title. A 4.6-inch screen at 960x640 computes to about 251ppi. In order for this mythical, monstrous iPhone to keep the Retina designation and maintain the same aspect ratio as previous models, the resolution would have to be doubled again to 1920x1280. That comes out to a ridiculous 502ppi, clearing the "retina" bar with ease.

While the A5X is certainly capable of driving that many pixels, as the third-gen iPad has more than that, I don't know if it could do it in a phone form factor without draining the battery too quickly. Let's imagine that it could though, granting that the larger frame of the phone would give more room for a sufficiently large battery.

App developers would have to put three different sizes of their images in their packages, one for the iPhone 3GS's 480x320 screen, one for the iPhone 4/4S's 960x640 resolution, and yet another for the new 1920x1280 screen. Not only would that be a pain for developers, but each app would take up a lot more room (especially photo-heavy apps). The 3GS and 4 models still on sale only have 8 GB of flash memory on them, and the 4S starts at 16 GB. Storage space is a significant constraint, and forcing apps to have three different sizes of images would be untenable.

So that's the complicated reason. The simple one is that a 4.6-inch phone is simply too big for most people.

The iPhone's 3.5-inch screen wasn't chosen at random. It's roughly the biggest screen you can have where everything can be operated by a single, normal-sized adult hand. It's unlikely that anything will be out of your thumb's reach while holding an iPhone. On 4-inch and larger phones, it becomes difficult to impossible to operate one-handed, in particular being able to access both toolbars at the bottom of apps and the notification drawer at the top of the screen. That is the kind of detail that Apple considers when building these things.

I'll never say never about a larger iPhone in the future, but jumping to a 4.6-inch display this year isn't likely. At the very least, such a jump would probably require that most of the non-Retina display and 8GB iPhone models be cycled out of use, and that won't happen for at least two years following 2012's new iPhone announcement.

For what it's worth, the largest a 960x640 screen can go while still being above 300dpi is 3.8 inches. That might still be small enough to operate in one hand, but it would feel like change for change's sake. Change for change's sake is not the sort of business Apple is in.

Monday, March 19, 2012

Apple's Dividend and Its Future Opportunities

It's becoming clearer and clearer over time that for an outlet to have proper coverage of Apple as a company, it must assign someone to focus almost if not entirely exclusively on the firm. Apple has become an edge case where normal analytical rules either don't apply or require detailed knowledge to be applied properly.

For instance, consider this article about Apple's newly-announced dividend and stock buy-back program that was the biggest headline on Yahoo! Finance today. The main analysis comes from a "senior stock analyst" from Morningstar named Michael Holt. He's merely quoted as noting that Apple's cash (and cash equivalents) hoard had gotten to the "definitely excessive" figure of $100 billion and that the company needed to do something about that. A question I would ask is this: if $100 billion is excessive, what is $122 billion?

Apple added $38 billion in cash during calendar year 2011, including $16 billion in 2011's holiday quarter alone. The dividend and stock buy-back program will cost the company roughly $13.21 billion per year. If Apple's cash growth continues at 2011's pace, and it'll likely speed up as the company's sales continue to grow, Apple will finish 2012 with about $122 billion in cash. It had about $97.6 billion at the end of 2011, and adding another $38 billion minus the dividend and buy-back costs gets you to around $122 billion. Holt acts as though this new program solves the "problem" of having too much cash. Instead, it only slows the rate of cash growth. Apple's so-called war chest will just keep growing.

Or, consider this howler also from Yahoo! Finance. It's by a staff writer named Matt Nesto, and he promises five suggestings for how Apple could have better used its cash (though he only actually gives four). Never mind the merits of those ideas, which are opinions and are fine for him to have. He expresses anger at Apple for agreeing to part with 20% of its cash pile in an entirely conventional manner. He makes the same problem of ignoring the rate of cash growth. Apple isn't going to be giving up 20% of its cash; it's going to be parting with roughly one third of its annual cash growth based on 2011's figure. That percentage will fall with each subsequent year of course as sales continue to rise.

Apple already spends a lot of money each year. Its quarterly report divulges that its fiscal 2012 1Q (ended December 31, 2011) included a 32% year-over-year increase in R&D spending to $758 million for that quarter alone, and its spending on Selling, General & Administrative Expense rose $709 million year-over-year to $2.6 billion in the quarter largely due to opening new retail stores. It spent another $1.4 billion on property, plant and equipment. Among that spending is the solar farm for its recently completed North Carolina data center, which will soon be joined by another data center in Oregon and its upcoming new "spaceship" campus. It's also well known that the company pays big money up front for supplies of integral components like flash memory and high-quality displays.

Apple is already using its cash effectively, and it will keep accumulating more as long as its products keep selling at heavy profit margins. So what could possibly be next?

That question is one that Wired's Jon Phillips asks in his third generation iPad review. He wants to know what precisely Apple can do to improve on the iPad concept now that it has put a Retina display in it. I think this is a very poor approach. The iPad will not change much cosmetically because there's only so many ways you can do "just a big ol' touchscreen", but that doesn't matter too much. The iMac exterior hasn't changed except in materials since the iMac G5 introduction in 2004. The MacBook Pro has barely changed since the switch to unibody construction in 2008, and the MacBook Air is roughly the same as it was externally when introduced the very same year. The lack of external changes with both the iPhone 3GS and 4S versus the 3G and 4 did nothing to slow that product's growth.

We'll see if the long-rumored Apple television set comes out, but an area of differentiation with massive potential is one that the average stock analyst knows nothing about. It's one that Apple has been working on since the release of Snow Leopard: parallel computing.

Grand Central Dispatch is Apple's foray into helping developers make their applications better for multi-core environments. It doesn't solve the hard problems for you, but once you have solved the hard problems, it makes it easy to implement the solutions. If Apple can get all of its third party developers using GCD, and continue developing it to make it more and more friendly to those developers, then it will be a huge advantage for the OS X and iOS platforms. It's no big deal that the third-gen iPad doesn't have a quad-core CPU because most applications aren't multithreaded. However, it's been obvious for years that the future is more about a proliferation of cores than gigahertz increases. Having a truly developer-friendly and widely-used multithreading solution for best using that ever expanding number of cores would be a tremendous competitive advantage.

Beyond that, it's not hard to see where other growth areas are. Apple is only scratching the surface of what it can do with iCloud, which is understandable given that it only went live six months ago. Apple is modernizing under-the-hood aspects of Objective-C, but it's nowhere near finished there. At some point HFS+ will need to be replaced, and its successor could enable better and more efficient methods for backup and file versioning (to say nothing about data security). All of that has to do with software, and it's far more important than the cosmetic aspects of what has to be affixed behind a touchscreen to make a functioning device.

For as much room to grow in market share as Apple has, and Tim Cook likes to point out that it's quite a lot every time he gets a chance, it has plenty of room to grow technologically as well. We're nowhere near an end-of-history moment when it comes to personal computing, and everyone, not just Apple, has tremendous opportunities for improvement. The only way to come to the conclusion that Apple is out of ideas or is somehow done with big innovations is to know almost nothing about where the company is at.

This dividend and stock buy-back program is not a sign that the company is transitioning out of a high growth phase. It means that the company is executing at such a high level that it can part with an extra $13 billion a year and still stockpile over $20 billion a year in cash. As long as Apple's senior management doesn't rest on the laurels of its current product line, and it doesn't appear to be in the post-Jobs era, then there's no reason to think that returning some of its cash to shareholders has any deeper meaning than its mere face value.

Thursday, February 16, 2012

OS X Mountain Lion Might Have More Surprises

Apple announced a big shift in its Mac OS X strategy today. It's dropping the "Mac" from the name, releasing new versions of it on an annual basis, and it's making it closer to iOS than ever. It also announced Mountain Lion, OS X version 10.8 to ship this summer. John Gruber already cataloged the other big changes going on, so read about them on Daring Fireball.

It's obvious to everyone that Apple is now trying to get OS X and iOS in relative sync feature-wise with iCloud being the glue between them. What doesn't seem to be obvious is that what we see from Mountain Lion today is incomplete, quite possibly very incomplete.

A lot of the "operating system" changes announced today, Notification Center aside, are just application changes. There's a new notes app. iChat is now Messages. A lot of things now hook into iCloud APIs that belong to, well, iCloud and not OS X proper. There are a lot of major changes that deeply change parts of the experience, but none of them go that deep technologically that I can see.

I suspect that there will be more to this thing, possibly quite a bit more. The reason is because iOS 6 hasn't been announced yet. New versions of iOS have typically been shown off in the early spring*, and it's still February yet. Apple is not going to tip its hand months early as to what's in iOS 6 with this Mountain Lion reveal that didn't get its own big press event.

If I was a betting man, I'd put money on the idea that last year was a template for things going forward. The new iPad comes in March and the new iPhone comes six months later in September. The new iOS reveal will be at WWDC, with it and a new OS X version releasing soon thereafter.

That means there easily could be more goodies in Mountain Lion with iOS 6 analogues that we won't know about until the summer. Apple is trying to show that it does care deeply about the Mac, but the iOS ecosystem is clearly the company's top priority. Getting a look at Mountain Lion now is cool, but the real big reveal, which could include more features for OS X, isn't coming for months.

*The Apple Keynotes podcast provides and handy record of product announcements. iPhoneOS 2 was first shown off March 6, 2008. iPhoneOS 3 was first revealed 3/17/09. iOS 4 was first demoed April 8, 2010. In 2011 there was an early spring iOS announcement, but it was the iPhone-and-iPad-unifying version 4.3 along with the iPad 2 on March 2. Our first peek at iOS 5 came at WWDC on June 6, but the later date probably came from a combination of Lion getting ready to ship and the fact that the iPhone 4S launch was going to be later in the year than normal. And also to set up the new cycle, natch.

Tuesday, February 14, 2012

The Droid RAZR Has Undeniably Bad Battery Life

I've had some time now with the Droid RAZR that Verizon sent me for review. One thing stands out more than anything else: the battery life is terrible.

Early on, I decided to see if everything I had heard about the awful battery life on the 4G LTE network was true. So, I turned off WiFi for a Saturday morning to simulate being out and about (I'm a hermit) and used it for some consistent Twitter activity and podcast downloads.

I woke up that morning at 8:40 am. I checked in again on the battery at 12:40 pm. In that time, it probably had about three hours of consistent use and one hour of idling. It was down to 50% already. I turned WiFi back on, and the battery drained a bit slower. Yes, you read that right: this is a phone that can actually save battery life by turning WiFi on.

I tweeted about that experience, and someone recommended an app called Juice Defender. It turns the radios on and off automatically based on whether the phone is in use, and it allows connections every 15 minutes (by default; that's configurable) for things like email checking. I installed it and kept the defaults, and it did help when not in heavy use. It wouldn't do a thing in the usage case above though because the 4G data usage is what was draining the battery so much.

The second thing I tested in relation to battery life is turn-by-turn navigation. I used it this past weekend on a short trip my wife and I took to north Georgia.

The particular drive I used it on was for about an hour, and it wasn't in perfect conditions. It was in an area with only 3G data, so the 4G was not a factor. It also was an area with signal coming and going (but never lost entirely). The GPS was on the whole time, obviously.

The app Battery Indicator said it had 97% battery when we left, and it was at 64% when we arrived. One hour sucked down a full third of the battery's capacity. I don't have a car charger because Verizon didn't supply one, but I have a feeling that having it plugged in would only slow the battery drain rather than halt it or even recharge it while navigating.

The phone comes with a Smart Actions app (which automates settings changes), and the first one it suggested to me was a battery saver action. It comes with a Guided Tours app from Verizon, and under "Basic Setup and Usage Videos" is "Battery Conservation Tips and Tricks". The rest in that section are basic orientation videos that are nowhere near as technical. On top of that, Motorola and Verizon released the Droid RAZR Maxx a mere three months after the RAZR, and it actually does have acceptable battery life. Someone knew this thing had poor battery life prospects.

The bottom line: unless you always have a charger nearby or are almost always in WiFi range, you will have to constantly worry about battery life with a Droid RAZR.

”Verizon

Thursday, February 2, 2012

Why Don't Carriers Push Unsubsidized Phones?

Once upon a time it was possible to find a cheaper data plan if you brought your own phone to a carrier in the United States, but those days are over. Whether you buy your phone subsidized or not, you pay the same rate for data.

That fact got me thinking: why don't carriers push unsubsidized phones more?

Costs of an Unsubsidized Phone

Of course, it is a considerable expense for the customer to purchase an unsubsidized phone, especially for smartphones in particular. Verizon is the one carrier that makes it easy to see what it costs to purchase a no-contract phone on its website, so for all of the examples here, I'm going to use Big Red.

According to VZW's website right now, the unsubsidized price for the Galaxy Nexus is $649.99. That's also what a 16GB iPhone 4S costs, and the price goes up in $100 increments as you add storage to 32GB and 64GB. An unsubsidized Droid RAZR goes for that same $649.99, a Droid Bionic sets you back $589.99, and the new Blackberry Torch 9850 goes for $459.99.

Subsidized smartphones all require data plans, so it follows that the carriers probably make up for the subsidies with those data plans. When you subtract the subsidized price from the unsubsidized price, you find out how much each phone is subsidized. Divide that subsidy by 24, and you find out how much each month the carrier charges you per month to make up for the lower up-front price. Here are the subsidies for those phones:
  • iPhone (all varieties): $450 subsidy; $18.75 per month
  • Droid Bionic: $390 subsidy; $16.25 per month
  • Galaxy Nexus, Droid RAZR: $350 subsidy; 14.58 per month
  • Blackberry Torch: $280 subsidy; $11.67 per month
In all of these cases, the amount of revenue Verizon effectively brings in for the data plan falls by more than $10 per month thanks to the subsidies. The two lowest (and therefore likely the most popular) data plans Verizon offers are $20 per month for 300MB and $30 per month for either 2GB or 4GB of data (depending on its promotions). That means Verizon is collecting at most $8.33/month purely for data at the lower level and $18.33/month for data at the higher level on the subsidized Torch. It is collecting at the lowest $1.25/month for the lower level and $11.25 for the higher level with the iPhones.

Verizon's Profitable Zones

Verizon's early termination fee (ETF) for smartphones is $350 minus $10 per month of paid service. So, if you cancel after one complete month, your fee is $340. If you cancel after one complete year, your fee is $230.

ETFs basically exist to recoup the subsidies on phones. This must be the case because they are comically small compared to the lifetime value of the contract.

The least expensive smartphone plan on Verizon for an individual is $40 for voice and $20 for data for a total of $60 per month. That works out to $1,440 over the lifetime of the contract. The only point at which Verizon's ETF entirely covers the lost money of the plan is in the final three months, but that doesn't include any subsidy that is still being paid off. Include that factor, and it's likely to only completely cover the losses in the final one or two months.

Therefore, it's safe to say that lost value from the monthly payments on service is not a factor in the ETF. The question then becomes: when are subsidized phones more profitable than unsubsidized phones for Verizon?

The ETF plays heavily in here because someone without a two-year contract can walk without paying that fee. For the unsubsidized phone to be more profitable, the extra amount the company would have made on data versus a subsidized phone at the time must be greater than the ETF at the time minus the amount of the subsidy the customer wouldn't have paid back at the time they terminate. In formula form:

Extra data money to date > ETF - (subsidy - subsidy payments to date)

Here is a chart showing the amount by which Verizon benefits from having an unsubsidized phone at the various subsidy levels I described above. The values charted are for if a customer leaves after the number of months on the x-axis.



As it turns out, it's a very simple relationship. The amount of extra money Verizon makes per month in data with an unsubsidized phone is exactly the same as the amount of the subsidy that gets paid down every month. Therefore for any given month, it's just a matter of taking the value of the initial subsidy and subtracting the ETF for that month.

The only time Verizon doesn't come out ahead when a customer with an unsubsidized phone leaves is for the first few months with a model that normally has a subsidy less than the initial $350 ETF like with the Blackberry Torch. On all the rest of the phones, Verizon would have made more money with an unsubsidized phone no matter when the customer decides to leave.

And of course if the customer with an unsubsidized phone stays through the entire two-year contract, the amount Verizon ends up ahead on the deal is the value of the subsidy it would have offered on that model.

The Customer's Perspective

Before talking more about the carrier, let's talk about the customer.

Buying an unsubsidized phone is much more expensive than buying a subsidized one. The primary value proposition for the customer in foregoing the initial discount is the ability to take that phone to another carrier without having to pay a penalty. Well, sort of.

Thanks to the dueling GSM and CDMA standards, you can only take a standard 3G phone to one other major carrier in the US. Even world phones with both GSM and CDMA capabilities might not be transferable from one to the other thanks to carrier and device restrictions. For instance, the unlocked and unsubsidized iPhone 4S cannot be used on Verizon or Sprint.

In any event, if you buy an unsubsidized phone, you're going to want to know how big a discount you'll need to get at each month over the next 24 months to come out ahead versus a subsidized phone. You need to know when the ETF plus the amount you would have paid back towards the subsidy is greater than the extra money you put up by not getting a subsidy plus any savings per month. In formula form:

ETF + amt. of subsidy paid back > subsidy + savings from new plan

Here are a few charts of the change in the total amount you pay over the course of 24 months by choosing an unsubsidized phone over a subsidized phone and by switching to a lower cost plan in a particular month. If a number for a month is negative, that means you save money by buying having bought an unsubsidized phone and switching that month. If a number for a month is positive, that means you save money by having bought a subsidized phone and switching that month.

This is the chart for switching to a plan that costs $10 less per month:



If you and your unsubsidized phone switch to a plan that costs $10 less per month, you must do it no later than 14 months after buying that phone to make it worth it if the subsidy would have been $280. As the subsidy goes up, you have more time to wait and still come out ahead. Of course if your new carrier charges an activation fee (or more accurately, doesn't waive it), you will have to switch a month or two sooner depending on the phone.

This is the chart for switching to a plan that costs $20 less per month:


You have much longer to wait if you can swing a $20 discount, which makes sense.

The trick is that you won't be able to pull this kind of money saving switch too many times. The other way you can come out ahead with an unsubsidized phone is if you use it on a carrier that doesn't require a data plan for all smartphones regardless like Verizon does. It will take you anywhere from going 14 months without data (for an otherwise $280 subsidized phone like the Torch) up to 23 months without data (for an otherwise $450 subsidized phone like the iPhone).

Why Don't Carriers Push Unsubsidized Phones?

Subsidies are tremendously useful for the carriers. Many people who are unable or unwilling to pay the higher up front price of an unsubsidized smartphone will go for the reduced initial cost of a subsidized one. That then puts them in data plans that more than make up for that initial subsidy. Plus, advertising fancy phones for low prices, or even "free", gets people's attention.

There's no reason why carriers should get rid of subsidies. However, they can have material effect on a carrier's margins if a big selling new phone has a large subsidy. Unsubsidized phones are more profitable for them, so why doesn't every carrier do as Verizon does and make it easy to browse them as options?

Primarily, it's probably because the main advantage for the customer of getting an unsubsidized phone is being able to walk away from the carrier without paying a fee. "If you buy this, you can leave whenever you want with no penalty!" is an awkward pitch for an industry that has been built around the two-year contract. Early termination fees probably also create a mental block in people's minds that prevents them from thinking about leaving even if they can come out ahead after paying it. Plus, a customer leaving early is most often costlier than the subsidy is.

The example of a plan that costs $60 per month is possible but probably not common. Let's imagine a smartphone user who opts for a plan of $90 per month with Verizon. Let's also imagine this person bought an unsubsidized Android phone (that normally has a $350 subsidy) that can be taken to Sprint to take advantage of one of its $80 per month plans.

Let's say this person is considering switching after 12 months. Based on the math from the previous section, this will allow the person to save either $30 total or $65 if Sprint waives the activation fee. It would be worth it financially to switch.

Verizon will have collected $1,080 total from this customer at the time of this decision. If the person stays for another 12 months, Verizon will have collected $2,160 in total. If the person had bought a subsidized phone and stayed the entirety of the two-year contract, Verizon would have collected $1,810 in total (net of the subsidy). In this particular scenario, by giving the option of the unsubsidized phone the carrier is looking at an upside of $350 and a downside of $730. It had better hope its network is much better in the customer's region than Sprint's is.

As the numbers and considerations change, the upsides and downsides do too. However for almost all of the subsidies I looked at here, the carrier takes in more revenue from a full term contract than it does from an unsubsidized, no-contract customer at the points where it makes financial sense for that customer to switch carriers. Only with the iPhone's $450 subsidy versus an unsubsidized customer who switches after 19 months does the carrier no longer care (it brings in $1,710 either way).

Verizon must worry less about bleeding customers than the others because it makes it the easiest of all to shop for unsubsidized phones. I find that interesting because Verizon itself is not the low cost carrier. Big Red should be more vulnerable to being undercut on price and therefore to seeing unsubsidized customers walk away early, but it must feel confident that its network quality, amenities, and packaging deals will insulate it from mere price sensitivity.

Sprint and T-Mobile, as the low cost carriers, would seem to benefit from a proliferation of unsubsidized phones. However, they are having issues with customer loss. Pushing options that let customers leave without having to think about a termination fee might be a bad idea.

As for AT&T, your guess is as good as mine.

Friday, January 27, 2012

Droid RAZR First Impressions



My first review device from Verizon came in yesterday, and it's the Droid RAZR. It's my first Android smartphone, after having used a Blackberry for work and iPod Touches for years. As I understand it, this is not the current flagship Android device, that being the Galaxy Nexus, but it's still supposed to be one of the top-of-the-line devices.

Or, at least it was until the Droid RAZR Maxx launched yesterday. That device is basically the same thing except that instead of having a camera bulge and really thin body, it has a uniform thickness and larger battery. The teaser video for the RAZR Maxx hammers on the battery element, pretty much implying that the RAZR's battery life is unacceptable. Motorola's CEO Sanjay Jha himself proclaimed the RAZR "too thin". Perhaps I'm looking a gift horse in the mouth by even bringing this up, but Moto's CEO said that, not me.

It is remarkably thin, even slightly slimmer than my 3rd gen iPod Touch. The tapered edges on the Touch make them feel about the same thickness in my hand though.


The face-down RAZR is on the right; the iPod is on the left.

For as thin as it is, though, it's not small. It feels like a monster compared to the iPod Touches and Blackberry phones I've had. I have about average sized hands for an adult male, and it's too big for me to fully use in one hand. I can reach the entire screen with my thumb if I grip it completely on the sides, but then it falls out the bottom thanks to gravity and a slick backing. If I grip it more from the bottom with my pinkie underneath to prevent it from falling, I can't reach the top of the screen to bring down the notifications drawer.

The device came with unlimited 4G LTE, which was awfully nice of Verizon to supply. The SpeedTest.net app clocked in at 7.98 Mbps down and 4.47 Mbps up, which blows away my home Internet from Time Warner. That's pretty awesome.

Some of the defaults were a little weird. It has haptic feedback turned on automatically, which makes it vibrate any time you use the four Android buttons or type on the keyboard. I thought everyone decided that wasn't a good idea after the first Blackberry Storm, but I guess not. I had to go to two different places to turn it off entirely. Also, the notification sound was very high by default. That led to me getting woken up at 4:45 am this morning by the sound of this thing shouting "DROID!!" at me to let me know the Motorola skin had an update available. Not cool.

I'm still getting used to Android, and I've barely even touched the market yet. I don't have a complete picture of it just yet. Here are a few more random things before more comprehensive review-like substances come in the future.

  • The first time I pressed the dedicated search button, Motorola's home screen skin (process com.motorola.home) crashed. In fact, it reliably crashes when you press the search button while in the app browser. Whoops.
  • Bloatware fiesta! Not counting Google's apps, it came preloaded with Amazon Kindle, Blockbuster, Verizon device setup, Flash player, GoToMeeting, Verizon IM, Let's Golf 2, Madden NFL 12, Motoactv, Motoprint, Motorola Music, Netflix, NFL Mobile, Quickoffice, Slacker radio, Social Location, Social Networking, V Cast ringtones, Verizon Video, VideoSurf, VZ Navigator, and Webtop. Toss in the Motorola skin, and that's 23 pieces of software that don't come with stock Android. That I know of, at least. I am not sure about some of the others.
  • Only some of the bloatware can be removed. I was able to junk GoToMeeting, Blockbuster and Let's Golf 2, but, no shock here, none of the Verizon or Motorola apps can be uninstalled without rooting the device. Surprisingly, some of the third party apps couldn't be removed either like the Kindle and Slacker apps.
  • I miss some of the niceties of iOS, like the rubber banding on scrolling and tapping at the top of the screen to go to the top of a list view.
  • Most iOS users when going to Android complain most about the system-wide back button being unpredictable. I've had no such issues so far.
  • Call quality is excellent, but I have never had issues with call quality in the many years I've been on Verizon.
”Verizon